Privacy Policy

1. Data Controller

The Data Controller is CollWi PBC, located in Delaware, and can be contacted via email at care@collwi.com.

2. Information We Collect

2.1 Personal Information

We collect personal information you provide directly to us when you:

• Create an account (e.g., name, email address, date of birth, payment details)
• Complete your profile (e.g., interests, goals, profile picture)
• Participate in group sessions, coaching programs, or other platform features
• Contact our support team (e.g., email, phone number)
• Submit information requests via contact forms

2.2 Usage Information

We collect information about your interactions with our platform, including:

• IP address, browser type, and device information
• Pages viewed, features used, and time spent on the platform
• Chat logs (only for quality assurance or troubleshooting purposes)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve platform functionality and performance
• Personalize your experience
• Analyze usage trends and gather aggregate data

3. How We Use Your Information

We use your information to:

• Provide and improve our platform and services
• Facilitate group coaching sessions and communication between users
• Personalize your experience based on your preferences and activities
• Process payments and manage your account
• Communicate with you regarding updates, promotions, and important notifications
• Enforce our Terms and Conditions and other policies
• Ensure website security and improve your browsing experience
• Schedule and manage your coaching sessions

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us with platform operations, payment processing, analytics, or customer support
• Legal Obligations: Authorities or legal entities if required by law, regulation, or to protect our legal rights
• Consent-Based Sharing: Other users within group coaching programs, but only as necessary for the program's functionality and with your explicit consent

5. Data Security

We take reasonable measures to protect your information, including:

• Encryption of sensitive data
• Regular security audits and monitoring
• Access controls to limit who can view or handle your data

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage users to safeguard their account credentials.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.

7. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws:

• Access your personal data
• Request rectification or deletion of your personal data
• Restrict or object to the processing of your data
• Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
• Request data portability

To exercise these rights, contact us at care@collwi.com.

8. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

9. International Data Transfers

If you are located outside the United States, please note that your data may be transferred to and processed in the United States or other countries where our servers or service providers are located. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the "Effective Date" revised accordingly. We encourage you to review this Privacy Policy periodically.